Customer Support
How can we help? We provide an indexable FAQ and support page to get your needs met. Refunds, shipping status, sources, and more.
Frequently Asked Questions
Get anwsered quickly, if you do not find the question you had feel free to submit it below.
Shipping
Learn more about shipping and see how long till you get an order.
Refund & Returns
Want a refund or place a return? Learn more about the easy process.
When will my order arrive?
Every order is different and has unique shipping times. Reference your original order confirmation to see the projected delivery time.
All orders will be delivered under 10 business days and may be sooner depending on the product.
If you still haven’t received it, email shop@forplants.co or check out shipping support for to get more information & custom support.
Where do you ship?
We ship to anywhere in the continental United States of America (not to Hawaii or Alaska).
Why shop with For Plants?
We love plants, and we want to make caring for plants easy! This means we provide excellent resources and continued support so you’re never alone with For Plants.
Shopping with us means you’ll always have a resource to not only buy the best products but also provide the best care.
Can I order something as a gift?
Of course! Just make sure to put the correct billing and shipping address to ensure a smooth delivery.
Refunds & Returns
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@forplants.co .
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the address provided by shop@forplants.co .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at shop@forplants.co for questions related to refunds and returns.